Frequently asked questions
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Frequently Asked Questions
On this page, you will find answers to frequently asked questions about products, orders, accounts, delivery, and returns. This helps you quickly find the information you need and know exactly where you stand. If your question is not listed or you would like to provide additional details, please feel free to contact us. We are happy to help.
Products & categories
You will find a wide range of professional hygiene products at Euro Products. Our assortment includes toilet hygiene, paper rolls, E-tissue, toilet accessories, dispensers, wiping rags, non-wovens, sorbents, skin care products, refuse bags/bin liners, cleaning wipes, and table accessories. Each product is listed on the website with a clear description and detailed specifications.
Toilet paper, hand towel paper, air freshener systems, and other products such as facial tissues, handkerchiefs, and hand towel cassettes. Toilet paper is available in 1-, 2-, and 3-ply qualities and made from cellulose or recycled white paper. Options include jumbo rolls, toilet paper with or without a core, and bulk pack toilet paper.
Midi cleaning paper, mini cleaning paper, industrial paper, udder paper, and examination table paper. Available in white or blue, made from cellulose, recycled white, or recycled blue paper. You can choose from 1-, 2-, or 3-ply qualities, with perforated or glued paper.
Dispensers, E-tissue hand towel rolls, E-tissue industrial rolls, E-tissue hand towel paper, E-tissue toilet paper, and E-tissue midi cleaning paper.
E-tissue is an innovative product range, fully manufactured using reused raw materials. We produce E-tissue products from high-quality recycled kraft paper, cellulose trims (cuttings from parent reels), and collected hand towel paper. No chlorides or chemicals are added during the production process, making all E-tissue products safe for people and the environment.
E-tissue is an innovative product range, fully manufactured using reused raw materials. We produce E-tissue products from high-quality recycled kraft paper, cellulose trims (cuttings from parent reels), and collected hand towel paper. No chlorides or chemicals are added during the production process, making all E-tissue products safe for people and the environment.
We supply, among other things, toilet brush holders, toilet brushes, waste bins, urinal mats, baby changing units, and feminine hygiene bags. Waste and hygiene bins are available in various capacities, such as 8, 23, 40, and 43 litres. You can choose from materials including stainless steel, steel, or plastic (ABS). We also supply sani-biobins and Biosan solutions.
Our dispenser range includes various product lines, including QuartzLine, PearlLine, SanTRAL, Euro RVS, and Ingo-man. In addition, we supply accessories such as hand towel dispenser adapters, bin bag holders, floor stands, bucket-mounted soap dispensers, and uni-box dispensers.
We offer an extensive range of wiping rags in various materials, colours, and thicknesses, including recycled options. This includes coloured cotton rags, tricot rags, terry cloth, flannel, denim, and wiping cotton. For every application, a suitable quality is available.
Our wiping rag options include cut coloured rags (BL), denim rags (BLB), medium-weight coloured cotton rags (BLC), cotton corduroy rags (KSB), flannel rags (FL), lightweight coloured cotton rags (BLA), heavy tricot rags (BTR), mixed heavy and light tricot rags (BTRO), light-coloured thin tricot rags (LT), thin tricot rags (POLO), white terry cloth rags (WBAD-MIX), coloured terry wiping rags (BADSCAN), coloured terry cloth (BAD), coloured cotton towels (BH), white tricot rags with coloured edging (WTR), cut white T-shirts (DWT-VL), thin white tricot rags (DWT), white sheets (WLV), white tricot rags (WTRW), white marine-grade rags (WLX), white wiping cotton (WPKA), and coloured wiping cotton (BPKA).
Our range of non-wovens includes, among others, Toptex, Softtex, Classic, M-Wipe, F-Wipe, X-Wipe, Soft Polish, and Proptex. These are available on rolls or as individual wipes.
We supply sorbent cloths, sorbent rolls, sorbent socks, spill kits, and sorbent granules. Both oil-only and universal variants are available. In addition, we also offer low-lint sorbent materials for use in critical environments.
Within our skin care range, we supply, among other things, hand soap, body & shampoo, foam soap, industrial hand cleaners, toilet seat cleaner, and disinfecting hand gel. We offer brands such as Pevastar, Euro Products, and Kenosept.
Our refuse bags and bin liners are available in various sizes, including 10, 20, 25, 50, 60, 120, 140, 190, 230, and 240 litres. They are supplied in blue, grey, black, and transparent.
We offer both LDPE and HDPE options. HDPE bin liners (high-density polyethylene) are strong and tear-resistant, making them suitable for heavier waste. They provide good protection against moisture and dirt and are commonly used in industrial and food-related environments. LDPE bin liners (low-density polyethylene) are made from a soft, flexible material and are ideal for a wide range of applications, particularly within the food industry. These bags offer excellent protection against moisture and dirt.
We offer both LDPE and HDPE options. HDPE bin liners (high-density polyethylene) are strong and tear-resistant, making them suitable for heavier waste. They provide good protection against moisture and dirt and are commonly used in industrial and food-related environments. LDPE bin liners (low-density polyethylene) are made from a soft, flexible material and are ideal for a wide range of applications, particularly within the food industry. These bags offer excellent protection against moisture and dirt.
We supply microfibre cloths, cleaning cloths, wet wipes, and disposable wipes in various colours and qualities.
Napkins, placemats, napkin dispensers, and cutlery bags. Napkins and placemats are available in a range of colours.
Information
On our website, you will find detailed information and specifications for each product. Via About us > Downloads, you can also view and download various brochures and the assortment overview. These are also available as printed versions. Prefer personal contact? Our Sales Support team is available every working day. You can email sales@europroducts.nl
or call +31 (0)10 599 15 99.
Datasheets and additional product information are available in your account and on the product pages in the webshop.
You benefit from a wide product range, one-stop shop convenience, private label options, and dropshipping. With more than 2,500 products in stock and a warehouse of 22,000 m², we can deliver quickly and flexibly.
After logging into your business account, you have access to your orders, backorders, order history, and invoices. Everything is clearly displayed in your personal environment.
Our office is open from 08:30 to 17:00, Monday to Friday.
Monday: 06:30–15:00
Tuesday: 06:30–15:00
Wednesday: 06:30–15:00
Thursday: 06:30–15:00
Friday: 06:30–13:00
For deliveries outside these times, please contact our Logistics department via +31 (0)10 599 15 79.
Tuesday: 06:30–15:00
Wednesday: 06:30–15:00
Thursday: 06:30–15:00
Friday: 06:30–13:00
For deliveries outside these times, please contact our Logistics department via +31 (0)10 599 15 79.
If you have questions about the webshop or creating an account, please contact your account manager or our Sales Support team via sales@europroducts.nl
or +31 (0)10 599 15 99. We are happy to help.
Account
Click ‘Become customer’ at the top right of the website and complete the form with your company details and email address. After submitting your request, you will receive a confirmation email. Once your account has been approved, you will receive an email to activate your account and create a password. Please keep your login details safe. Via ‘Log in’, you will gain access to your personal environment and all webshop features.
After submitting your application, we will review your request. We aim to respond within 48 hours. Once your account has been approved, you will receive an email to activate your account. You can then log in and place orders immediately.
No, to use the webshop you need a business account. With an account, you gain access to prices, products, order history, and additional information such as datasheets.
Yes, it is possible to add multiple users within the same company. Please contact our Sales Support team or submit your request via the contact form below. They can link additional accounts to your company profile.
Orders
Euro Products supplies exclusively to wholesalers. Would you like to become a customer? Please contact our Export team via +31 (0)10 599 15 99. They will put you in touch with one of our export managers.
You can place an order via our webshop or by contacting our Sales Support team. Ordering through the webshop is the fastest option and gives you direct access to prices, availability, and your order history.
If you prefer personal contact, you can send an email to sales@europroducts.nl
or place your order by phone via +31 (0)10 599 15 99. If you are unsure about different paper qualities, we can also provide samples.
Ja, via onze webshop kun je eenvoudig producten bekijken en online bestellen. Hiervoor heb je een persoonlijk account nodig. Dit doe je door rechtsboven in te klikken op 'Aanmelden' of 'Inloggen'.
The Netherlands: Orders placed before 16:30 are delivered within 2 working days.
Belgium: Delivery time is 3 working days.
Other countries: Delivery time on request.
Orders can also be collected from our warehouse until 15:00.
Belgium: Delivery time is 3 working days.
Other countries: Delivery time on request.
With an account, you gain access to the full product range, datasheets, personal prices, orders, backorders, order history, invoices, quotations, order lists, returns, an address book, and private label products.
Click ‘Become customer’ at the top right of the website and complete the form with your company details and email address. After submitting your request, you will receive a confirmation email. We aim to review your application within 48 hours. Once approved, you will receive an email to activate your account and create a password. Please keep your login details safe. Via ‘Log in’, you can access your personal environment and all webshop features.
Returns
You can register a return by logging into your account and completing the return form via ‘My Returns’. This ensures your return is submitted clearly and your request is automatically forwarded to our Sales Support team.
Yes, please contact our Sales Support team via sales@europroducts.nl
or +31 (0)10 599 15 99. We will be happy to assist you.
After submitting your return request, our Sales Support team will review the application. You will then receive a message with information about the further handling and any next steps.
Once your return has been reviewed, you will receive feedback from our Sales Support team. This will confirm whether the return has been approved and explain how to return the product.
Yes, you can include multiple products in one return request, provided they are part of the same order.
Is your question not listed here?
Please complete the form below and we will contact you as soon as possible by phone or email.